Frequently Asked Questions
Everything you need to know about our Chicago-designed eyewear.
What makes your eyewear 'Independent'?
We are a small, designer-owned brand based in Chicago. Unlike large corporations, we handle every step of the design process in-house, ensuring unique silhouettes and premium craftsmanship that you won't find in big-box retailers.
How long does shipping take within the US?
Standard shipping typically takes 3-5 business days. Since we are centrally located in Chicago, we offer fast transit times across both coasts. Expedited shipping options are available at checkout.
Can I have prescription lenses fitted into your frames?
Yes, all our frames are optical-grade and designed to accommodate custom prescriptions. You can take them to your local optometrist, or select our 'Prescription' option during checkout to have us handle it for you.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with the fit or style of your frames, you can return them for a full refund or exchange, provided they are in their original condition.
What materials do you use for your frames?
We use premium Italian acetate and high-grade stainless steel. Our lenses offer 100% UV protection and feature anti-reflective coatings to ensure both durability and visual clarity.
Do you offer international shipping?
Yes, we ship our independent designs worldwide. International delivery times vary by country, and shipping costs are calculated automatically at the final stage of checkout.